Shipping & Delivery
- Domestic Delivery: All domestic orders are processed within 1-2 business days (except for Public Holidays & Sundays). You can expect delivery of the order within 7-9 business days.
- Shipping Location: Purchases are shipped from our warehouse in Indore (M.P) via courier.
- Shipping Hours: Shipping time is from 10:00 AM to 7:00 PM, Monday to Saturday, excluding public holidays.
- Signature Requirement: Goods will require a signature upon delivery. If you're unavailable, you can designate an alternative recipient such as a family member, colleague, or neighbor. However, the brand is not responsible for goods signed for by an alternative person.
- OTP Requirement: Certain courier partners may request an OTP for delivery completion. This OTP will be sent to the number provided at the time of placing the order.
- Damage Responsibility: Kheoni is not responsible for damage occurring after delivery.
- Claims Procedure: Any claims for shortages or damages must be reported to customer service within 48 hours of delivery.
- Shipping and Handling Charges: Rates may vary based on product, packaging, size, volume, and other factors. These charges are presented at the time of checkout for consumer awareness before payment.
- Export and Customs Compliance: The brand is responsible for compliance with export and customs laws of the shipping country. The consignee must ensure compliance with import and customs laws of the destination country.
- Product Quantity Limits: Customers should consider their country's limits for clearance upon arrival when ordering. The brand is not responsible if the number of products exceeds the country's permissible limit.
- International Orders Responsibility: The brand fulfills international orders, but the consignee is responsible for product entry into the destination country and compliance with all applicable laws, including payment of Customs Duty, Import Duty, VAT, and other taxes.
- International Delivery: All International orders are processed within 2-3 business days (except for Public Holidays & Sundays). Delivery of the order subject to destination country guidelines.
